Frequently Asked Questions About Track My Leads

1. Which number is better for me, local or toll-free?

National campaigns typically call for a toll-free number that may appeal to a wider populus. Local numbers are best suited for smaller or targeted markets.

2. How long until I can use my new phone number?

Your new number will be available immediately and attached to your TrackMyLeads account instantly.

3. How trustworthy are your phone numbers?

Our carrier ages their phone numbers, removing those with high call volume so only clean numbers are made available to our clients.

4. How long does it take to port a number to TrackMyLeads?

The porting process typically takes 3 – 4 weeks should you decide to move your existing numbers to our carrier. You will not experience any outage or change is service during this time.

5. Can I port my number away from TrackMyLeads?

We would hate to see you go, but should you decide, your new carrier will facilitate that process and our staff will be available to help.

6. Can I use my TrackMyLeads account with international numbers?

While we currently offer only US numbers for TML campaigns, they can be forwarded to international numbers upon request.

7. How will I know which campaign a call is coming from?

Every new lead will clearly list the name of the campaign associated with the phone number being called. If you selected the whisper feature when setting up your campaign, a digital voice will announce the campaign name your caller is calling from when you answer the phone. The digital voice will be audible on the receiving end only.

8. Can I send a missed call notification to multiple people?

Absolutely. Simply enter each email address separated by a comma and we’ll make sure everyone knows what’s been missed.

9. What if I want my callers to know they are being recorded?

When setting up a campaign, TrackMyLeads will default to record each incoming call. You can choose to turn off recordings or to notify callers through an automated message that the call is being recorded.

10. Can more than one person work on a lead?

Absolutely. You can assign a lead to one person but each user who takes an action on a lead will have their comments time/date stamped with their user id.

11. How will I know if a lead has been turned in to a client?

Each stage of converting a lead into a client is assignable in TrackMyLeads trough a simple drop-down menu.

12. How will I know how many leads each of my staff is responsible for?

TrackMyLeads reporting feature provides detailed information on the stages of conversion as well as staff productivity rates.

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About TrackMyLeads

Track My Leads helps you capture intelligence so you can optimize your marketing and advertising campaigns and convert more leads into sales.

Contact

+1 (866) 488-9025 3391 Peachtree Rd NE STE 110 Atlanta, GA 30326

Industries

About TrackMyLeads

Track My Leads helps you capture intelligence so you can optimize your marketing and advertising campaigns and convert more leads into sales.

Contact

+1 (866) 488-9025
3391 Peachtree Rd NE STE 110
Atlanta, GA 30326

Industries